TixWallet FAQ - Frequently Asked Questions
Everything you need to know about TixWallet, the TIXARENA digital wallet with cashback rewards.
- What is TIXWALLET?
- TIXWALLET is a points system (not electronic money) that rewards you for buying tickets. You earn 1% cashback on every purchase with PIX or card and can use these points as discount on future events.
- How do I earn points?
- You earn points in 2 ways: 1) Buying tickets with PIX or card (1% cashback), 2) Special TIXARENA promotions.
- How much is each point worth?
- 100 points = $1.00 discount. For example, if you have 5,000 points, that equals $50.00 discount on your next purchase.
- Can I withdraw my points as cash?
- No. Points are promotional credits that can only be used to buy tickets on TIXARENA. This ensures the system is legal and safe, within Central Bank regulations.
- Do my points expire?
- Yes, points are valid for 12 months from the date you earned them. You will receive notifications before points expire.
- If I pay with points, do I earn cashback?
- No. Cashback is only generated when you pay with real money (PIX or card). If you use points, you don't earn cashback on them, avoiding an infinite loop.
- Is TIXWALLET safe?
- Yes! TIXWALLET is not a bank account, they are promotional credits. It is fully compliant with Brazilian Central Bank rules and international regulations. Your data is protected with encryption.
- Can I use points in other currencies?
- Each currency (BRL, ARS, EUR, USD) works independently. Points in EUR can only be used in Europe, in BRL only in Brazil, and so on.
- Can I transfer points to friends?
- Yes! You can transfer points directly to other users through TIXPAY.
- Can I deposit money in TIXWALLET?
- Yes! You can deposit via PIX into TIXWALLET.