Privacy Policy

This Privacy Policy explains how TIXARENA ("we", "us", or "our"), operated by WPX INTERNACIONAL LTDA, collects, uses, shares, and protects your personal data when you use our Android app, iOS app, or web platform at tixarena.com.

1. Data Controller

WPX INTERNACIONAL LTDA (CNPJ: 63.932.561/0001-49) is the data controller. Data Protection Officer: dpo@tixarena.com

2. Data We Collect

• Account data: Name, email, phone, profile picture, date of birth
• Transaction data: Purchase history, payment details (processed by Stripe)
• Usage data: Pages visited, searches, device info, IP address, app version
• Location data: Country (via IP), city (only with permission)
• Social/Arena data: Arena preferences, matches, messages (opt-in only)
• Device data: Device model, OS version, identifiers, push tokens

3. How We Use Your Data

• Process ticket purchases and deliver electronic tickets
• Manage your account and provide customer support
• Personalize event recommendations
• Enable social features (matching, messaging) when opted in
• Send transactional and push notifications (with permission)
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Legal Basis

• Contract: Purchases, ticket delivery, account management
• Consent: Marketing, push notifications, cookies, social features
• Legitimate interest: Fraud prevention, analytics
• Legal obligation: Tax records, compliance

In compliance with LGPD (Brazil — Law 13.709/2018) and GDPR (EU).

5. Third-Party Services

• Payments: Stripe (PCI DSS compliant)
• Analytics: Google Analytics (GA4), Vercel Analytics
• Hosting: Vercel (servers in multiple regions)
• Push notifications: APNs, FCM
• Authentication: Google Sign-In (optional)

We do not sell your personal data to third parties.

6. App Permissions

• Internet: Required for functionality
• Push notifications: Event updates and order confirmations (optional)
• Camera: Profile photos, QR code scanning (optional)
• Location: Nearby events (optional)
• Storage: Save tickets for offline access (optional)

All optional permissions can be managed in your device settings at any time.

7. Your Rights

Under LGPD (Brazil) and GDPR (EU), you have the right to: access, rectification, deletion (right to be forgotten), portability, objection, and withdraw consent at any time.

Contact: dpo@tixarena.com or through your account settings.

8. Account & Data Deletion

You can request deletion of your account and personal data by going to Settings > Account > Delete Account in the app, or by emailing dpo@tixarena.com. Data is removed within 30 days. Transaction records are kept for 5 years as required by tax law.

9. Children's Privacy

TIXARENA is not directed at children under 13. We do not knowingly collect data from children under 13. Contact dpo@tixarena.com if concerned.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes through the app or by email.

11. Contact

DPO: dpo@tixarena.com

General: contato@tixarena.com

WPX INTERNACIONAL LTDA — CNPJ: 63.932.561/0001-49

Esta Politica explica como a TIXARENA, operada pela WPX INTERNACIONAL LTDA, coleta, usa, compartilha e protege seus dados pessoais no app Android, iOS e plataforma web tixarena.com.

1. Controlador de Dados

WPX INTERNACIONAL LTDA (CNPJ: 63.932.561/0001-49). DPO: dpo@tixarena.com

2. Dados Coletados

• Conta: Nome, e-mail, telefone, foto, data de nascimento
• Transacao: Historico de compras, pagamento (Stripe)
• Uso: Paginas, pesquisas, dispositivo, IP
• Localizacao: Pais (IP), cidade (com permissao)
• Social/Arena: Preferencias, matches, mensagens (opt-in)
• Dispositivo: Modelo, sistema, tokens push

3. Uso dos Dados

• Processar compras e entregar ingressos
• Gerenciar conta e suporte
• Personalizar recomendacoes
• Funcionalidades sociais (com opt-in)
• Notificacoes push (com permissao)
• Prevencao de fraudes e obrigacoes legais

4. Seus Direitos (LGPD/GDPR)

Acesso, retificacao, exclusao, portabilidade, oposicao, revogar consentimento.

Contato: dpo@tixarena.com

5. Exclusao de Conta

Configuracoes > Conta > Excluir Conta no app, ou e-mail para dpo@tixarena.com. Dados removidos em 30 dias. Transacoes mantidas 5 anos (fiscal).

6. Contato

DPO: dpo@tixarena.com

WPX INTERNACIONAL LTDA — CNPJ: 63.932.561/0001-49

TIXARENA, operada por WPX INTERNACIONAL LTDA, recopila, usa y protege sus datos personales en la app Android, iOS y tixarena.com.

Datos recopilados: Cuenta, transacciones, uso, ubicacion, datos sociales/Arena (opt-in), dispositivo.

Sus derechos (LGPD/RGPD): Acceso, rectificacion, supresion, portabilidad, oposicion, revocar consentimiento.

Eliminacion: Configuracion > Cuenta > Eliminar Cuenta, o correo a dpo@tixarena.com. Datos eliminados en 30 dias.

Contacto: dpo@tixarena.com · WPX INTERNACIONAL LTDA — CNPJ: 63.932.561/0001-49

TIXARENA, operee par WPX INTERNACIONAL LTDA, collecte, utilise et protege vos donnees personnelles sur l'app Android, iOS et tixarena.com.

Donnees collectees : Compte, transactions, utilisation, localisation, donnees sociales/Arena (opt-in), appareil.

Vos droits (LGPD/RGPD) : Acces, rectification, suppression, portabilite, opposition, retrait du consentement.

Suppression : Parametres > Compte > Supprimer le Compte, ou e-mail a dpo@tixarena.com. Donnees supprimees sous 30 jours.

Contact : dpo@tixarena.com · WPX INTERNACIONAL LTDA — CNPJ: 63.932.561/0001-49

TIXARENA, betrieben von WPX INTERNACIONAL LTDA, erhebt, verwendet und schutzt Ihre personenbezogenen Daten in der Android-App, iOS-App und auf tixarena.com.

Erhobene Daten: Konto, Transaktionen, Nutzung, Standort, Soziale/Arena-Daten (Opt-in), Gerat.

Ihre Rechte (LGPD/DSGVO): Auskunft, Berichtigung, Loschung, Datenubertragbarkeit, Widerspruch, Widerruf der Einwilligung.

Kontoloschung: Einstellungen > Konto > Konto loschen, oder E-Mail an dpo@tixarena.com. Daten innerhalb von 30 Tagen geloscht.

Kontakt: dpo@tixarena.com · WPX INTERNACIONAL LTDA — CNPJ: 63.932.561/0001-49

TIXARENA, gestita da WPX INTERNACIONAL LTDA, raccoglie, utilizza e protegge i tuoi dati personali nell'app Android, iOS e su tixarena.com.

Dati raccolti: Account, transazioni, utilizzo, posizione, dati sociali/Arena (opt-in), dispositivo.

I tuoi diritti (LGPD/GDPR): Accesso, rettifica, cancellazione, portabilita, opposizione, revoca del consenso.

Cancellazione: Impostazioni > Account > Elimina Account, o e-mail a dpo@tixarena.com. Dati eliminati entro 30 giorni.

Contatto: dpo@tixarena.com · WPX INTERNACIONAL LTDA — CNPJ: 63.932.561/0001-49